FAQ

1. Browse our products and add items to your cart. Proceed to checkout and enter your shipping details.
2. Choose a payment method and confirm your order.
3. You’ll receive an email confirmation with your order details.

We accept:
✅ Credit/Debit Cards (Visa, MasterCard, Amex)
✅ PayPal
✅ Apple Pay & Google Pay
✅ Bank Transfer (for bulk orders)

We process orders quickly! If you need to make changes, contact us within 24 hours after placing your order.

Enter your promo code at checkout in the "Discount Code" box and click Apply.

Yes! We offer special pricing for bulk and corporate orders. Contact us at info@swagdepot.org for details.

We currently ship worldwide.

Domestic (U.S.) delivery takes 2-5 business days, while international delivery typically takes 10-30 business days.

Shipping costs start at $5.89 and vary based on location and order size. The exact fee will be calculated at checkout.

Once shipped, you’ll receive a tracking link via email. You can also check your order status [insert tracking page link].

We accept returns within 7 days of delivery for unused and unopened items.

If the custom products you receive differ significantly from what you ordered, are flawed, or arrive later than promised, you may request a full refund within 7 days of receiving your order. To ensure a smooth process, contact us before returning any items so we can assist you.

Unfortunately, personalized items cannot be returned unless they arrive damaged or defective.

Please contact us within 7 days, and we’ll arrange a replacement or refund.

You can upload your design or enter customization details on the product page before adding it to your cart.

Yes! After you place your order, all personalized items go through a manual approval process. We’ll review your custom design to ensure it matches your request. Before production begins, we’ll send you a proof via email for your approval.

We recommend PNG, JPEG, or PDF files for the best results.

If there’s a mistake or issue, let us know within 7 days, and we’ll work to resolve it.

Once purchased, you’ll receive an email with login details and access instructions.

Yes, you can cancel anytime. However, refunds are only available within 7 days of purchase.

Contact our support team, and we’ll assist you with the upgrade or modification.

Click "Sign In or Register My Account" on our website and enter your details. Having an account lets you track orders, save addresses, and access exclusive deals.

Click "Forgot Password?" on the login page and follow the instructions.

Ensure your card details are correct and that your bank allows online transactions. If the issue persists, try another payment method.